IT Services

We can maintain and support your computers, servers, network and all the applications you need.

IT Support

From software to hardware issues, we can work on a variety of issues. We can also run diagnostics and get down to root of the problem. Typically the sooner we're able to work on an issue, the faster, easier and more affordable the repair will be. We offer On-site, In-house and remote support. Give us a call and we can discuss the best options on how to repair the issue.

Network Support

We can troubleshoot network issues and keep downtime to a minimum. We can also set up a new network or provide support to an existing one. A network is more than structured cabling, we can conduct a network site survey and recommend any improvements if need be. A network needs to be reliable and efficient, we can help with that.

Cloud Integration

We can deploy a wide range of cost effective cloud solutions to the problems your business may be facing. We can also provide a complete turnkey solution to provide seamless cloud integration experience, applications and services that are more reliable, and typically more cost effective than old legacy applications.

IT Security

We can help protect your network from a cyber-attack, or even assist with the aftermath of one. We can help bring control to your network and put measures in place such as being able to block websites that could prevent a security breach.

IT Marketing

We offer different types of IT Marketing strategies for your business and can help by building a beautiful website to help it be found through Search Engine Optimizing or a pay per click campaign.

Managed Services

Firewire offers a variety of managed service plans based on your business needs. You can rely on us when an IT issue arises at your business. We can work with your business to deliver comprehensive coverage – as if you have your own IT department – for the fraction of the cost. Following our Service Level Agreement, we can provide your business with the following IT services: PC / Mac Support, Server Support, Network Support, Cloud Integration, and IT security. We have affordable rates for our Managed Service Clients. Our plans we offer can be paid on a retainer basis where money is deducted after the service is completed with a 10% off discount (labor only). We also offer monthly plans with no contract needed and it’s based on the number of devices located at your business. We offer managed services to any size doctor’s office, hotels, chain restaurants, attorney’s office, government offices, industrial companies (IT Outsourcing) or any size business her in El Paso.

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Tiered Support

Firewire provides 3 tiers of IT support. Tier one support are basic issues such as slow software, printer issues, bluescreens, PC hardware issues and error messages. Tier two is a more in-depth technical support level than Tier one and therefore the techs are more experienced and knowledgeable on more products or services. Examples of Tier two services are network Issues, Active Directory/Domain issues server down, rebuild / troubleshoot RAID array and advanced network troubleshooting. Tier three is the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems. Some examples of Tier three issues are: Important application will not work correctly after extensive tier 2 troubleshooting, network equipment has intermittent, random packet loss or unresponsive to network diagnostics, server migration fails and problems rebuilding a database.

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IT Outsourcing

We can work with your in-house IT to make IT services a breeze. If you are having local IT issues we have the tools and knowledge to quickly address issues that jeopardize your company’s downtime. We can assist with network troubleshooting and after fixing the problem, we can work together to identify, intercept, and prevent future issues. We can be your eyes and ears and report back any findings on the IT Infrastructure that's been giving you trouble. Firewire can also help with PC, Server or Network Hardware Installations and ISP Cutovers.

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Remote Management and Monitoring

If your business operates after hours or even 24/7, Firewire offers after hours supports contract that go with our managed services. Hotels run 24/7 and we understand that there could be IT issues any time. With a contract with Firewire, you can rely on us to be there to resolve any issues that may arise. We follow our Service Level Agreement to provide the best service as possible.

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Virtual CIO

A Virtual CIO collaborates, advises and performs the same functions as a conventional CIO. Those duties include working on specific company goals, planning the IT budget, analyzing and reworking business to make IT work at its best for the company. With our Virtual CIO service we can help minimize costs and still get the help when it comes to IT.

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After Hour Support Contracts

If your business operates after hours or even 24/7, Firewire offers after hours supports contract that go with our managed services. Hotels run 24/7 and we understand that there could be IT issues any time. With a contract with Firewire, you can rely on us to be there to resolve any issues that may arise. We follow our Service Level Agreement to provide the best service as possible.

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