IT Support
Your business will be covered for any issues(Tier 1, Tier2, and Tier 3), and we can help you remotely, on-site, or in-house. We are just a phone call away, and you can trust us to fix any IT issues you are having.
Managed Services
Our Managed Services are fitted to your business and budget.
Managed IT Services in El Paso, TX
Focusing on running your business is a top priority. You shouldn't have to worry about any server, computer, or network problems; leave that to us. We can take care of all your IT needs; from law offices to healthcare, we can service any type of industry. With over ten years of experience, we have helped all types of businesses in El Paso and surrounding areas.
How can managed IT services help my business?
We become your IT department and assist your employees with any computer issues they may have. You will pay a predictable monthly amount with no hidden fees. IT Managed Services is worth including in your budget so you can minimize downtime and know if you have any IT issues, we will be there to address them. With our service level agreements, we lay out our service response times based on priority and respond to your problems effectively and quickly. We can provide support for your workstations, network, or server. We can remotely help with any issues or services needed, or we can send one of our Techs onsite to help troubleshoot any problems.
Helpdesk
If your employees are having IT issues, they can contact FIREWIRE, and we will immediately schedule a technician so they can begin working on it.
24/7 Remote Monitoring and Management
Have peace of mind knowing your devices are in good health and up to date. This service includes anti-viruses on your computers.
Network Monitoring & Management
Firewire can manage and monitor your business network. Should any issue arise, Firewire can troubleshoot and repair the issue fast so your business can continue running again.
Cybersecurity
Protecting your data from a breach is even more crucial these times. Many breaches and scams happen daily and not having your data protected and recoverable is a big risk. Firewire can develop a cybersecurity plan to fit your business needs.
IT Consulting
When it comes to technology, one can agree that it is evolving fast. If you have IT questions and want to use technology to improve your business, we can help.
Frequently Asked Questions
Not here, we feel hiding fees is cheating a customer. Depending on the plan you choose , that amount chosen will be charged. The only thing extra is of course taxes at 8.25% for customers in Texas.
Absolutely, the primary target for Managed Services are businesses that already have a need for IT services. Even if it's a small one. This would save them money, time and headaches of having to deal with technology and let them focus on running their business.
Yes, we can do a site survey and a consultation to determine your needs, budget and problem. We can use our experience to educate you and explain the solutions and costs involved.