Frequently Asked Questions

Have a question? There's a good chance the answer is right here.

1. Call us at (915) 667 7006 or fill the form on our contact page.
2. Schedule an appointment for an In-House, On-Site or remote visit.
3. We will perform the service Remotely, On-Site or have it completed as soon as possible, most within 3 business days.

We don't charge a travel fee within El Paso, TX. Please schedule a convenient time to service your computer and if necessary or if the problem will take a long time to complete, we'll take it, fix it and bring it back at no extra cost.

We do offer several options such as In-House rates, On-Site rates or monthly subscriptions. The choice is yours.

62% of our customers spend $100 or less on their computer repair but since every computer, problem and the severity are different, the cost will vary and because we don't like to guess on an estimate,we recommend the diagnostic service. After conducting diagnostics on your product, we will explain any problems discovered, and follow up with an estimate for repair.

Not here, we feel hiding fees is cheating a customer. Upon completion of the job an invoice will be generated outlining all fees and the final amount total to be paid in full to receive your product.

Although our preferred method of payment is PayPal due to its proven security and reliability. We also accept MasterCard, Visa, American Express, Discover, Cash and Checks at our discretion. Please follow us to ourpayment page for more details.

We take pride in our work and guarantee the services provided to you for 30 days (under normal use), If there is a problem with the service provided to you by us and if you notify us immediately within the 30-day time period, We will work to remedy your problem at no additional cost.

The warranty covers the performance of our service, it does not cover future hardware failures, future software problems, future infections or repairs caused by malicious code such as virus, spyware or malware.

After scheduling your appointment we can usually have a tech out to you within the same day. In some cases, depending on your location the wait time may be longer or shorter.

Yes, with our remote support application, we'll be able to troubleshoot your computer remotely just as if a technician was right in front of it, the wait time is shorter and the results are the same.

Some tasks may take a long time and depending on the severity of the problem or the speed of your PC, the time could vary. We’ll do what’s needed, as long as it takes, at no extra cost.

The technology of the remote connection itself is safe. A hacker would always need the ID and password invitation from the beginning of the process, which frequently changes. Fortunately, remote assistance has several built-in security features that help protect you so no one other than your expert will be given access to your PC.

No, the remote session to your system must be initiated by you. Before our experts can access your computer, we'll need you to provide us with the system ID and the password. Again, the password to your machine changes frequently and would be impossible to gain access without it.

Although remote support can be of great help, there will be times when it's not adequate to remedy a particular problem. In those cases, we will schedule and dispatch a technician to your location.

Our technicians handling support carry a variety of industry certifications from CompTIA, Microsoft, and Cisco and have a minimum of 5 years computer repair & support experience.

Please keep in mind it is your responsibility to back-up your data prior to requesting service. Unfortunately we will not back up any data on your product unless you specifically request us to do so prior to any service for an additional fee reassuring your documents' safety in the case of a disaster.

Yes, we can troubleshoot your printer or monitor, although sometimes replacement might be a more cost effective option, we'll be happy to assess your situation and if a repair is feasible, we'll advise you about the possible options.

Yes we do, we maintain proficiency in the latest version of MacOS and several flavors of Linux including Ubuntu, and Mint

If you suspect your system might be infected we recommend you bring it as soon as possible to maintain system security, protection and stability and most importantly minimize the damage. Usually the sooner we're able to work on it, the faster, easier and cheaper the repair will be.

There's websites that activate pop ups upon visiting them and there's times when they're activated randomly by a virus or malicious code. When this happens it is best to get it serviced before the integrity of your system is compromised.

Depending on the amount of information and your budget we can recommend and install a backup solution to meet your needs.

Yes, we most certainly can. Although our main source of business is computer repair. We also offer services in computer consulting, computer networking, and web design. Call us at 915 667 7006 or fill out the form on our contact page to schedule an appointment to assess your needs.

Definitely, We can help you get your system up and running quickly. From simple single user computers to complex multi-user networks, we offer cutting edge and cost effective solutions for all types of residential and business needs.

Yes, we offer several cost effective solutions both wired and wireless for you to choose from. Please give us a call or fill out the form on our contact page to get more details.

Yes, we have years of experience installing networks. Once your specific needs are discussed we'll install and configure it for best performance, maximum speed and top security.

There's two parts involved in a wireless network, The router sending the signal and the computer receiving the signal. To troubleshoot we'll need to diagnose the problem and identify if the signal is too weak due to its environment or if it's a software or hardware issue.

Processing speed is mostly based on the CPU and the memory installed but it can also be caused by any of the following possibilities: Hard drive is short on available disk space, data corruption, bad hardware, insufficient RAM, viruses and/or spyware. We implement a multi-point inspection of your computer, optimize operating system, and recommend any upgrades that will keep your computer running at peak performance.

Generally a clicking sound coming from your hard drive is a bad thing, If it's still accessible our immediate advice is back up your personal documents as soon as possible. If unable to access it, we recommend bring it for diagnostic and discuss possible solutions.

Under windows, all files have an extension that is directly associated with the program that opens them, If a new extension is found that isn't associated with a certain program, it won't be able to open it. The best approach is to find the extension and the program that opens them in a quick Google search. The extension is recognized as the last three letters after the period.Example: Document.doc. Program.exe, or Article.pdf

We offer several simple but effective choices to help shield your children from unauthorized or explicit websites as well as the ability to monitor or limit what a child can see or do and/or time-limit these activities.

We're sorry, we're a small company and that's all we could come up with but you can give us a call at (915) 667 7006 and ask us your cooler question.

If the song is copyrighted then yes. The RIAA and local internet service providers work close together and are strongly discouraging active downloaders by making an example out of them. Our advice; YouTube or Itunes.